Refund policy
30-Day Returns
Changed your mind? You have 30 days from the day you receive your order to request a return. This voluntary return policy applies to eligible full-price and sale items.
To qualify for a change-of-mind return, items must be unused, in the same condition you received them, in their original packaging with any tags attached. You will also need your order number or proof of purchase.
How to Start a Return
Email us at everythingbaby@mail.com with your order number and the item you would like to return.
If your return is approved, we will provide return instructions and details of where to send your parcel.
Items sent back without first contacting us may not be accepted.
For change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.
Items We Cannot Accept for Change of Mind
For hygiene and safety reasons, we cannot accept change-of-mind returns on opened or used products that come into contact with a baby's mouth or skin.
These may include:
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Bottles and teats
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Dummies and pacifiers
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Teethers
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Breast pump parts
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Bath and personal care items
Gift cards are also non-refundable except where required by law.
These exclusions do not affect your rights if an item is faulty, damaged or does not meet the guarantees under New Zealand consumer law.
Faulty, Damaged or Wrong Items
Please check your order when it arrives.
If an item is faulty, damaged in transit, not as described or not what you ordered, contact us at everythingbaby@mail.com.
Please include your order number and photographs of the issue where possible.
We will assess the issue and arrange an appropriate remedy, which may include a repair, replacement or refund at no cost to you where required by law.
Your Rights Under the New Zealand Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993.
Products must be:
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Of acceptable quality.
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Fit for their intended purpose.
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Consistent with their descriptions.
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Safe and free from defects.
If a product does not meet these guarantees, you may be entitled to a repair, replacement or refund.
For minor failures, we may choose the appropriate remedy. For substantial failures, you may have the right to reject the product and choose a refund or replacement.
Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer protection laws, including for sale items.
Change-of-mind returns are offered as a voluntary store policy and are not a statutory entitlement under the Consumer Guarantees Act.
Exchanges
The fastest way to get a different item is to return the eligible original item for a refund and place a new order.
Refunds
Once your return arrives and has been inspected, we will email you to confirm the outcome.
Approved refunds will be issued to your original payment method as soon as reasonably possible.
Your bank or payment provider may take a few extra days to display the refund.
Contact Us
Website: https://nuzzlenest.co.nz
Email: everythingbaby@mail.com